Privacy Policy: Muhammad's Pharmacy

Who We Are

Muhammad’s Pharmacy is an independent community pharmacy in Manor Park, East London. We have served the local area since 2012. Our registered address is 829 Romford Road, Manor Park, London, E12 6EA.

Muhammad’s Pharmacy is a trading name of Muhammad’s Pharmacy. Our company registration number is 07475645. You can contact us by email at info@muhammadspharmacy.co.uk or by phone on +44 20 8911 7030.

What Information We Collect

We collect different types of information to give you care and run our services. This falls into two groups.

Information You Give Us

When you book an appointment or use our services, you may give us:

• Your name
• Your date of birth
• Your address
• Your phone number
• Your email address
• Your medical history
• Your vaccination history
• Your prescription details
• Payment information, where relevant

Information We Collect Automatically

When you visit our website, we collect some data on its own:

• Your IP address
• Your browser type
• The pages you visit
• The time you spend on the site
• The website you came from (referring URL)
• Cookie data

This data comes from the website only. It does not include any health or clinical records.

Why We Collect Your Information

We only use your information for lawful reasons. UK GDPR sets out the legal bases we rely on:

• Providing healthcare and prescriptions. We rely on legal obligation and legitimate interests to give you care and dispense your medicines.
• NHS reporting. We share some service data with the NHS because the law requires it (legal obligation).
• Clinical record keeping. We must keep accurate health records by law (legal obligation).
• Managing bookings. We use your details to set up and run your appointments (contract).
• Marketing. We only send marketing if you have permitted us (consent).
• Website analytics. We look at basic website data to improve the site (legitimate interests).

How We Use Your Information

We use your information to:

• Dispense your prescriptions and medicines
• Book and manage your appointments
• Provide travel health and other private services
• Contact you about your appointments
• Meet NHS reporting and audit rules
• Improve the services we offer
• Answer your questions and enquiries

We never use your health data for marketing.

Who We Share Your Information With

We treat your information with care. We only share it when it helps your care, or when the law requires it. We may share your data with:

• The NHS and your registered GP, where this helps your care
• NHS England and NHS Digital, for services we provide on the NHS
• Our booking system provider, which manages appointments
• Our website hosting and analytics providers
• Regulators such as the General Pharmaceutical Council (GPhC), if the law requires it

We never sell your personal data to anyone. Any company that handles data for us must follow a data processing agreement. This keeps your information safe.

How Long We Keep Your Information

We keep your information only as long as needed. Different records have different time limits:

• Clinical records: kept for at least 8 years from your last visit. For children, we keep records until age 25, in line with NHS guidance.
• Prescription records: kept for 2 years.
• Appointment booking data: kept for 1 year.
• Website analytics data: kept for 2 years.

We review these time limits to ensure they comply with current rules.

Your Rights Under UK GDPR

UK GDPR gives you rights over your personal data. You have the:

• Right to access: you can ask for a copy of the data we hold about you.
• Right to rectification: you can ask us to correct data that is wrong or incomplete.
• Right to erasure: you can ask us to delete your data in some cases.
• Right to restrict processing: you can ask us to limit how we use your data.
• Right to data portability: you can ask us to send your data to you or another provider.
• Right to object: you can object to how we use your data in some cases.
• Rights around automated decisions: you can ask not to be subject to decisions made only by a computer.
• Right to withdraw consent: you can take back permission you gave us at any time.

To use any of these rights, email us at info@muhammadspharmacy.co.uk. Some rights may be limited where the law requires us to keep your records. For example, we must hold clinical records for a set time, even if you ask us to delete them.

Cookies

Our website uses cookies. Cookies are small files that help the site work and show us how it is used. We use a few types:

• Essential cookies, which keep the site running
• Analytics cookies, which show how visitors use the site
• Marketing cookies, where these apply

For full details, please read our Cookie Policy.

Security

We take the security of your personal data seriously. We have the right technical and organisational measures in place to protect your data from loss, misuse or unauthorised access. All staff who handle personal data are trained in data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Please check this page now and then to see the latest version. Where we make big changes, we will tell you directly if we can.

How to Contact Us or Make a Complaint

If you have any questions about your data, please get in touch:

• Email: info@muhammadspharmacy.co.uk
• Post: Muhammad’s Pharmacy, 829 Romford Road, Manor Park, London, E12 6EA
• Phone: +44 20 8911 7030

If you think we have handled your data unlawfully, you can complain to the Information Commissioner’s Office (ICO). The ICO is the UK regulator for data protection.

• Website: ico.org.uk
• Helpline: 0303 123 1113